FAQS

1. Do you offer returns or exchanges?

Due to the limited quantities produced per drop, all sales are final. We do not accept returns, exchanges, or offer store credit/refunds for change of mind or incorrect sizing. Please double-check our size charts and order details carefully before purchasing.

 

2. How much is shipping?

- Domestic (Australia) Flat rate $15 AUD standard.

3. How long are shipping times?

- Domestic (Australia) All domestic items are shipped via Australia Post from Perth, WA.

- Dispatch: Orders are dispatched within 1 to 2 business days of creation, unless the product explicitly states "made to order X days" in the product description.

- Standard Shipping: Takes between 2 to 6 business days.

International orders are shipped via Australia Post from Perth, Australia. 

Delivery Time: Generally takes between 5 to 15 business days.

Duties & Taxes:

- USA: Tariff fees are already included in our USD$ prices.

- UK & New Zealand: No import fees on orders under £120 GBP or $1,000 NZD.

- All Other Countries: Your order may incur local import fees. We have no control over your local government’s tariffs and receive no portion of these fees, so please check your local government’s import rules for more information.

For orders requiring tariff payments held at customs, please check your spam/junk inbox for a tariff payment notification from a third party (we do not receive or manage this payment link).

4. What happens if I accidentally put the wrong address on my order?

If you notice that you've entered an incorrect shipping address, please email us at tachyon.studiogp@gmail.com or use the contact page on our website as soon as possible, including your order number and the correct address details.

Our team will do our best to update the address before your order is dispatched. However, as most orders are processed and dispatched on the same or next business day, we cannot guarantee address changes will be successful if the courier has already picked up the package. In those cases, we recommend contacting Australia Post directly to request a delivery redirection.

Note: While we aim to respond to all customer enquiries as quickly as possible, email response times are generally between 1–3 business days.